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Handmade Jewelry

FAQ

Answers to popular questions.

Kirill Smirnov – master jeweler. Create jewelry since 1989.

If you have any questions, please contact us.

Theme Informations

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How to order
You choose your favorite ring (animal, stone, skull, rock) , bracelets or pendant. Add it to your cart. Fill in the delivery address. Pay with PayPal.
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How do I specify the size of bracelet I need?
When placing an order, there will be a field for additional information at the address filling stage. There you must specify the size of the bracelet you need. Or write us an e-mail master@soul-metal.com.
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What are the timelines for jewelry manufacturing?
Production time 30 – 45 days.
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Delivery times
Delivery to anywhere in the world for $ 20. Delivery times depend on the workload of the courier service. Usually the package arrives in 14 – 30 days. Parcels may be very delayed during the holiday season.
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What should I do if my order didn't arrive?
Write to us, we will solve the issue. We will send a request to the courier service. In any case – you will receive your order. In the extreme case you just get the parcel but with a big delay.

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